Live chat software is the utility that enables company representative to keep track of all visitors on company website and to chat with them in real-time. The software helps in efficiently finding and solving online visitors problem and queries. The chat utility provides live customer support to online visitors. Application is reliable, easy to use and simply runs on all windows based operating system including Windows XP, 2003 server, 2000, NT, ME, 98, Windows Vista Ultimate, Home Basic, Enterprise etc. This chat utility gives online customer or technical help services and provides queries solutions to all visitors regarding to their questions. The Real time chat tool can immediately sends offline information to online customer if operator is offline or not presented at that moment. The online chat support program facilitates to view IP address and host name of all visitors and stores their related details and chat session. The software is useful for all major types of online business or organization (including stock market, web hosting, web designing, insurance, travel agencies, finance, distance education, real state, consultancy etc). The software is reliable and can run on all web browsers (including Opera, Internet Explorer, Netscape Navigator and Mozilla Firefox etc.).The software provides facility of sending Canned Responses, which are already written answers for common questions to quickly assist their visitors. Software also provides blocking facility Operator can easily block IP address of selected website visitors. It also provides backup and restore facility of chat conversation at user specified location that is it provides chat history tab that shows all your chatting history details including the chat time and date.
Salient Features:
*Easily communicate with website visitor.
*Solve customer queries within seconds.
*Better customer support.
*Increase customer satisfaction.
*Interact with online visitor anytime and anywhere around the world.
Keywords: Messenger operator live chat communication software support application webchat conversation tool technical online instant customer messages chat session client utility internet IP address assistance |
